Unveil details about the MB-230 exam topics and questions. Become familiar with the proven practice tests, study guide materials, and sample questions. It will help to make your Microsoft Certified – Dynamics 365 Customer Service Functional Consultant Associate certification journey easy.
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Microsoft MB-230 Exam Summary:-
- Name of the Exam: Microsoft Certified – Dynamics 365 Customer Service Functional Consultant Associate
- Exam Code: MB-230
- Exam Price: $165 (USD)
- Duration: 120 mins
- Number of Questions: 40-60
- Passing Score: 700 / 1000
Microsoft MB-230 Exam Topics:-
- Manage cases and knowledge management (25-30%)
- Manage entitlements and SLAs (5-10%)
- Implement scheduling (5-10%)
- Implement multi-session experiences for Customer Service (20-25%)
- Manage analytics and insights (10-15%)
- Implement Microsoft Power Platform (5-10%)
- Implement Connected Customer Service (5-10%)
- Implement routing (5–10%)
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