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ServiceNow CIS-CSM Exam Summary:-
- Name of the Exam: ServiceNow Certified Implementation Specialist – Customer Service Management
- Exam Code: CIS-CSM
- Exam Price: USD $450
- Duration: 130 Minutes
- Number of Questions: 60
ServiceNow CIS-CSM Exam Topics:-
- Engagement Methodology and Project Planning
- Customer Service Management System Setup and Configuration
- Customer Service Management Integration
- CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics
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